ESTIMATED DELIVERY TIMES

Shipping Country Delivery Time

Ireland 1-2 working days* 

*Due to increased volume during certain times of year, eg. Product Launches, Black Friday/Cyber Monday or Special Offers please allow up to 5-10 working days for delivery within Ireland. 

Europe 3-8 working days
UK 3-8 working days
United States 5-12 working days
Rest of the World 5-12 working days

 

*FREE SHIPPING - Terms and Conditions

We offer free shipping for orders over €50 in Ireland & UK, and for orders over €100 worldwide.  Occasionally we may experience shipping delays with some countries, should this happen we will contact you via email to offer you shipping via a paid tracked service, for an additional cost. This is to ensure your order reaches you successfully. There is no obligation to avail of the paid service. The untracked service can still be used free of charge. 

SHIPPING AND DISPATCH INFORMATION

We can ship to virtually any address in the world. Please note that dependant on the local courier service, some international destinations have longer transit times. We’ve outlined this for you in the table above.

Our priority is you. You've chosen to order with us and we really appreciate your custom, therefore we always dispatch within 24 hours or same-day when you order before 1pm GMT**

**Please note: These guide times can be longer during busy periods such as special offers, new product launches, Black Friday & Cyber Monday. 

To ensure a successful delivery of your AYU Cosmetics order, it’s important that you supply accurate information.

Please Note: AYU Cosmetics will not be responsible for missing items where you have provided unsafe instruction such as an address other than your own address. E.g. "if not in, leave around back" or "leave next door" or any instructions of such nature.

ONCE WE DISPATCH

After your order is carefully received, picked and packed we hand it over to our trusted couriers. We work with a variety of couriers to allow us to dispatch globally and on time.

Most orders arrive before the estimated delivery window for all regions, however if you are concerned about your delivery please ensure you wait until the estimated shipping window has passed before contacting us.

ITEM NOT ARRIVED YET?

Firstly, don’t panic! We trust our couriers to deliver - every time. 99% of the time it’s perfect. However, we understand that sometimes an order can be delayed during peak periods or (although rarely) lost on route.

Delayed Packages could be due to a slow transit, a customs delay or challenging post office policies in some regions.

If your parcel appears to be lost we must wait up to 28 days before we are able to formally file a missing parcel claim. Until this time period has passed as your parcel may still be in transit.

Following this time period we will open a "missing parcel investigation". This will provide additional delivery information, where possible and validate that it has not been delivered.

Contact us hello@ayu.ie.

Please note: we cannot send out a repeat order or a refund until we receive confirmation that the order is lost in transit.

RETURNED PACKAGES

If you do not collect or accept your order within the 15 days the order will be returned to us as a result of “not being picked up” or “not possible to deliver to customer”.

Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item to you. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.

If you have any queries about Delivery , please don't hesitate to contact us - hello@ayu.ie

Customs Implications for UK & International Orders

The seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.